Will account limits remain the same if one account is with Spire and another with Westcoast?

Duplicated accounts will merge, and the credit limits will be combined onto one account (subject to any adverse information). Any Spire accounts with a limit will come across as they were (again subject to adverse information).

Which couriers will be used?

Westcoast will utilise the following couriers: DPD, DSV, MCT, Primeline, and DHL (air and road for export).

Can we still ship to non-UK customers?

Yes. Parcels will be shipped via DHL, while pallets will be handled by Dachser and Primeline for Ireland.

What is the cut-off time for next-day delivery?

Orders must be submitted to WMS by 17:00 for warehouse processing. The final order should be received by 16:30.

What is the cut-off time for pallet deliveries? Will they arrive next day?

UK Groupage: Orders must land on WMS by 16:00 (latest order received by 15:30).

Full Trailer Loads (FTL): Orders must land by 15:00 (latest order received by 14:30).

Ireland: Orders must land by 14:00 (latest order received by 13:20).

Who will manage my account if I have both Spire and Westcoast accounts?

Account management will depend on your spend level. If your Spire account has the higher spend, your existing Spire account manager will continue to support you under your new Westcoast account number. If your Westcoast account has the higher spend, you will transact via your existing Westcoast account, with access to component specialist overlay support if required.

Will the Spire website remain active?

No. It will transition to the Westcoast website, giving partners access to the full Westcoast vendor portfolio, resources, and support.

Will I have access to Westcoast products through my current Spire account?

Yes. You will be issued a new Westcoast account and gain full access to the product portfolio.

Can products be purchased via EDI?

Yes. Westcoast offers a self-onboarding customer API for EDI transactions.

Will I need new login credentials for the Westcoast website?

Yes. Your Spire account manager will provide your new Westcoast account number.

Visit Westcoast FAQs for more details- https://www.westcoast.co.uk/about-us/faqs.html

Can my account still be managed if I purchase more products through Westcoast?

Yes. You will continue to be supported by your Spire account manager.

Will there be an equivalent to the Spire Live event?

Yes. We recognise the importance of an event that brings together the technology insights that matter and the expertise that counts. It's your chance to hear the latest market intelligence, connect with vendors and learn how we can help unlock new opportunities for your business. This will happen in one guise or another.

Will supported pricing dealsheets still be available and processed quickly?

Yes. You will continue to receive the same level of support and responsiveness from your account manager.

Can I receive a product feed limited to Spire brands through Westcoast?

Yes. Your account manager can configure a brand-specific feed for you.

Will I be able to view all my supported pricing on the Westcoast site?

Yes. A website FAQ will be provided to assist you. Please refer to the Westcoast FAQs.

Will Spire’s opening hours change?

Westcoast customer service phone lines operate from 09:00 to 17:30. Sales support hours will remain unchanged.

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