Privacy Policy:

Introduction

Spire Technology Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The information we hold will be accurate and up to date, showing the most recent information that we have about you and your company. The personal information that we hold will be held securely in accordance with the law.

By trading with Spire Technology Ltd or by using www.spire.co.uk you are accepting and consenting to the practices described in this document.

This document is not to be confused with the Spire Technology Terms and Conditions, which are available here.

Why do we collect information about you?

We collect information about you for two reasons: firstly, to process your order in an efficient and timely manner and second, to provide you with the best possible service.

What information do we collect?

The type of information we will collect about you includes:

Information you give us - for example your name, company name, contact details, delivery addresses etc.

Information collected automatically by tracking your progress around the website, and from recording your previous orders.

Information may be collected from your activities on the Spire website, or may be added by your Account Manager or other Spire staff.

As we introduce more advanced features and services to the Spire website, and develop Company practices, it is possible that we would obtain information from other sources. If this situation occurs, this document will be updated as a matter of urgency.

Information you give us

When you trade with Spire online or via your account manager, information that you give to us will be stored - for example, billing addresses, delivery address, e-mail address and telephone number. Much of this information is required in order for you to trade with us.

Information Collected Automatically

Like many websites, we use technology to track the patterns of behaviour of visitors to our site, including but not limited to your route through the site, pages viewed, purchase history, the web browser and operating system you are using. We only track you around our own website and not anywhere else on the Internet. We use this information to improve the experience of visitors to our website, and to deliver content that is relevant to you.

Sometimes this may involve the using of a 'cookie' - a small text file that would be stored on your web browser and used to identify you and pass details from page to page. For instance, we may use cookies to remember your login between visits or to pass information to the shopping cart. You can modify your browser settings to prevent this happening. However, some Spire website features or services may not function properly.

Email communications

You may opt out of receiving marketing emails from us by emailing remove@spire.co.uk, which will automatically remove the email address you are using at that point.

Does Spire Technology Ltd share the information with third parties?

Spire Technology does not share any personal information with any third parties. If we intend to transfer your information outside the EEA (European Economic Area), or supply your information to any third party, we will always obtain your consent first.

Access to the information we hold about you

If you would like to see what information we have stored about you, you can in the following ways:

To check the details that we hold about you and your company, log into the website and go onto My Account. Some of these details can be amended immediately. Other details, especially those that Spire Technology needs to ensure good service and to protect your security, can be updated by filling in the relevant request form or by contacting us directly on 0870 750 5100. We will correct the information promptly.

To view your purchase history, log into the website and go to My Account-View Order.

To check what details we have collected about you as you travel around Spire online, please email us: webmaster@spire.co.uk

If you have any questions/comments about privacy, please do not hesitate to contact us at webmaster@spire.co.uk